Finding the perfect pair of shoes can be a lot of work, and sometimes, that journey might lead you to the need for a replacement. That’s why we’ve made this information on the Nike Return Policy tailored specifically for shoe replacements. Read through to find out.
The Nike considerations for footwear return and exchange will be the main focus as we will also discuss the general instructions and guides on making shoe returns to Nike and exceptions as well. If you find this topic interesting, then dig in for more info!
What Policies Guide Footwear Exchange With Nike
The exchange policy is simple, you have to contact Nike to inform them about your intention to exchange a piece of footwear for another in-store or online.
You will be allowed to make your item exchange within 2 months from the day of purchase or delivery.
But you will have to come to the shoe in its unused manner and with your payment receipt or barcode if you bought it on Nike.com.
Guide On How To Return Nike Shoes for Replacement
To initiate a return on the Nike website, sign in to your account, and go to “Order History“. Select the particular order, click on “Return Items,” and follow the provided instructions.
Securely package the shoes with accessories in their original box, attach the return label, and drop off the package at a scheduled pickup. When Nike receives and processes the return, Nike will issue a replacement or refund based on your preference.
Nike Exchange Policy Without a Receipt
Exchanging footwear or even other items at Nike has never been a problem with or without your receipt, although your receipt within the recommended time gives you an upper hand and a better opportunity.
Once your transaction record can be found, you will be considered for exchange either through store credit or a refund to initiate a new purchase. But in most cases, store credit is what you get to replace your shoe with another.
Can NikePlus Members Return Without a Receipt?
If you filled in your Nike Membership email address or had your Nike Pass scanned after shopping, a Nike store staff or customer care could look up your order through this medium.
If they can verify your purchase through this information, they may provide a refund to your original form of payment.
But for those who aren’t members of any of these Nike plans, you might have to settle for store credit even within the return time and you dint have your receipt. Expect inspections from Nike officials, the shoe must return unworn and unwashed.
Nike Policy on Used Footwear
Nike will collect back used products including footwear but will have to do some manual checks. Your exchange or return order will only be rejected if you have overused the item (shoe) that it can’t be accepted again.
If you have removed tags, overused, or washed them, Nike will reject the shoe. While seeking an exchange, you need to do it within the 2-month return time else it might also be rejected.
Can I Return Or Exchange After 2 Months?
Even after a year, some Nike stores still accept customers’ rejected and returned items. The best advice remains to make returns before the 2-month return time elapses since not all Nike stores accept returns after this time.
Another limitation is that it must remain unused and unwashed provided you return it after 2 months and the Nike management of the store decides whether to accept your return or not.
In-store or Online Exchange And Return?
Depending on where you both it. But it’s most advisable to return items to the particular store you both them. Even to make online item returns you should visit any Nike store of your choice.
It has been perceived that some Nike stores have longer return times than the online return program. You will be unable to return in-store purchased items online.
But if you would like to mail an online item back, you will have to download the return label from the website and identify your exchange or return order specifications while the cost of mailing a return is on the customer except for Nike Plus Member.
Nike Exceptions On Item Returns And Exchange
When you shop items under these categories at any Nike shop or online, don’t bother returning them.
1. Gift Cards:
Sales involving gift cards are tagged as final sales items and return or exchange are not allowed. Once a gift card is sold, it cannot be returned or refunded.
2. Nonreturnable Tagged Items:
Some items are marked as non-returnable, if you buy any item from this category, don’t expect a return, exchange, or refund as the name explains.
3. Items Bearing Special Guarantees:
Some Nike products come with specific guarantees or warranties that are unique to each item. Always check the label, hang tag, and card accompanying the product for specific details.
If your purchase falls under this category, the standard return policy may not apply, but the guarantee terms should be followed for any returns or exchanges.
Does Nike Offer Total Refunds To Customers?
The refund process varies depending on your Nike membership status. For Nike Members, full refunds are expected and given for their orders.
Nike guest orders are also eligible for a full refund but they must pay for their return shipping costs. To avoid these extra charges for shipping back items to Nike, you should return the item to a store.
How Long Does Nike Refunds Take?
Nike most likely makes returns within 10 working days counting from the day Nike receives the returned items. But note that some factors could potentially extend this refund timeframe.
If you’re using the Nike warranty, the steps involved in the warranty process may elongate the processing time. Notwithstanding, further delays should be from your bank.
Finally, more information about Nike’s return policy regarding the exchange, swap, or replacement of footwear can only be answered by Nike customer care representatives.
You can contact them at 1 (800) 806-6453 or chat them up on their official website pages. You can also e-mail them or download their mobile application for immediate conversations and solutions to queries.