Dell’s Return Policy: Rules, Time Frame, Items and Exceptions

Dell Manufactures everything related to computers – from crafting software to handling hardware repairs. Their offerings include personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and even non-Dell electronics, along with financing solutions.

Should you find the need to return any purchased items, a helpful return policy guide is available to address all your queries and concerns.

What is Dell’s Return Policy?

Dell is a leading computer and accessories retailer and Dell wants customer satisfaction. With Dell’s customer-centric approach comes a generous return policy, offering you the flexibility to return products within 30 days of purchase.

To initiate a return, all you need is your original receipt or proof of purchase. Please ensure that the item you’re returning is in its original condition. Your contentment is our priority at Dell.

Dell’s Return Time Frame

Before you ship any products back to Dell, make sure to reach out and get a CRA (Customer Return Authorization) number or approval. Once you’ve got the green light, Dell will kick off the refund process for you.

It’s a heads-up that if you send something back without approval, unfortunately, a refund won’t be in the cards. Keep in mind that the refund policy doesn’t cover the shipping fees and other handling costs.

Dell has your back by ensuring your refund lands back in the original form of payment you used initially. Give it about 10-15 business days for the entire refund process to wrap up. Thanks for your patience and cooperation as we aim to make the return journey as hassle-free as possible.

Exceptions to Dell Return Policy

Below are some exceptions to Dell’s return policy:

1. If customers ship the item back to Dell without approval, they will not accept your return.

2. If you don’t get their approval, your return is considered an unauthorized return and Dell will not provide you any refund.

3. You must ship the item back within 30 days if you get approval otherwise your refund amount will be reduced or canceled.

4. You can return media-based software unless it is unopened. You cannot return software if it is not application software.

Dell Exchange Policy

Typically, Dell doesn’t have a straightforward exchange policy. In the usual scenario, you’d need to send the product back, but here’s the catch: Dell will take off shipping charges and a restocking fee.

However, if you’ve got a defective or damaged product, there’s hope! In such cases, Dell allows exchanges based on their warranty agreement.

Reach out to the customer support team; they’re here to help and will make up to three attempts to address your issue. If, by some chance, they can’t find a solution, that’s when an exchange option opens up.

For online returns, the exchange period spans 14 days, while if you’re doing an in-store return, you’ve got a bit more time – a 30-day window to exchange your product. Your satisfaction is our priority, and we’re committed to finding the right solution for you.

Which Dell Products Are Not Returnable?

As per the information on Dell’s official website, certain items unfortunately can’t be returned. These include:

1. Software

2. EMC-branded products

3. Wyse-branded products

4. Non-Dell-branded hardware and software products

5. Customized products

How to Start Your Return Request?

Below are the ways to start a return request:

1. Return by Mail

To send back your products to Dell, you’ve got to get your hands on a CRA, which stands for Credit Return Authorization. Don’t forget, that this special number is issued by Dell’s customer service and is a must-have before the return period runs out. Dell doesn’t entertain returns without this CRA number.

For a quick chat or more information, reach out to the friendly folks at the customer service center here, or consult the “Contacting Dell” or “Getting Help” section in your customer documentation.

And here’s a heads-up: once you’ve got that CRA number, make sure to ship the product back to Dell within 5 days from the date it’s issued. We’re here to make your return experience as smooth as possible!

2. Return by Local Store

For a smooth and hassle-free return of items you bought directly from Dell, just follow these simple steps:

Step 1: Kick things off by filling out the Return Request Form. You can easily start the process online by clicking here.

Step 2: Connect with one of our friendly customer care representatives to sort out any issues you might be facing and snag that all-important CRA. They’ll also guide you through the details for the carrier pickup.

Step 3: Time to pack it up! Make sure your system is snug in all its original packaging, including every little bit like media, documentation, and any other items that tagged along in your initial shipment. Once that’s all set, arrange to ship it back to Dell.


Did you know that Dell attracts around 1.4 million e-commerce visits on average each year, and that number jumps to over 500 million annually? Plus, they’ve reached out to more than a billion people through their cloud services.

When it comes to laptops, Dell stands out as one of the top choices. Their laptops are known for their sturdy build and durable hardware, promising longevity.

And let’s not forget, that Dell’s return policies and warranty statements are highly regarded, setting a benchmark in the industry. So, if you’re eyeing your next laptop, Dell has got you covered!

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