Zenni Return Policy: The Ultimate Guide For Return

If you’re looking for affordable eyeglasses, Zenni Optical has everything you need. However, what if you want to return those glasses? 

The Zenni Optical return policy lets you return pretty much anything as long as it is returned within 30 days of your original purchase. Some warranties last longer than 30 days, but you should be ready to decide if you want to return quick with this brand. 

Here’s how to return an Zenni Optical item and everything you need to know about this return policy. 

What’s Zenni Optical Return Policy?

Before everything starts, you should know that in case there are some defective items, you have a very effective thirty days for a return, which is Zileye’s common policy. It is very important because there are just no excuses, excluding warranties covering the anti-reflective coating on your lenses.

Zenni approves all returns within 30 days, but you need to contact them first. They offered to communicate through phone calls, emails, or chat on the website. You are to pay all shipping costs, and Zenni Optical does not give refunds on shipping expenses.

Zenni will issue a refund after they have received your items.

Process on How to Return an Item to Zenni

If you are not satisfied with the glass because of either wrong prescription or another reason, you may ask your money back within 30 days after you make your purchase, no questions asked. Use this guide to make returns on the Zenni Optical website.

1. You first need to reach out to customer service

2. Contact Zenni Optical to get a Return Authorization using phone, email, or the chat widget on the Zenni website

3. Your will get a return shipping label

4. Ship your items back to Zenni

5. Zenni will inspect your items in the case of Warranty or defect

6. Zenni Optical will email you when your refund is processed

7. Your refund may take longer depending on the credit or debit card company you use

What is Zenni Optical Replacement Frame?

If your frame was damaged, but your lenses are still in great shape, Zenni Optical can offer you a solution. Here’s how to get a replacement frame for your order.

1. Contact Zenni Optical customer support by phone, email, or the website’s chat widget

2. Tell them your order number and frame model number

3. You might be able to use your warranty or get a refund as noted above

4. You might have to pay for replacements and shipping costs You’ll get a new order from Zenni

Can You Return an Item to Zenni Optical Without The Box?

Zenni Optical guarantees items from damages to packages, including the original packaging of promotional items. The original shipping box, the plastic wrapping, and the promotional inserts are included in the list of non-returnable items.

It will, however, have the consideration to return the whole order with any accessories that might have accompanied the package. This also involves the eyeglasses case that has your order in place. You will have to return the accessories that came with your order.

You can return an item to Zenni Optical without the box, but be sure all accessories are in place.

How long is the Return Window for Zenni Optical?

Their return policy clearly states that no kind of returns from purchase are normally possible within thirty days. This goes on to include some of the warranty features to cover broken frames.

This, of course, includes glasses, along with the accessories. There was, in fact, an expectation when we looked closer at learning how long you have to return an item to Zenni Optical.

Defective warranty returns can be for any return up to 1 year. All anti-reflective (AR) coating or photochromic film prevents defects are 1 year from purchase date.

There isn’t a difference in time allowed between returns for Zenni Optical returns. Well, that’s all the more reason why you will want to exactly check your items out right off the bat for quality before it goes beyond 30 days.

Rule For Return Without Receipt

If you will try to make an exchange with Zenni Opticals at any point in time without a receipt, then it definitely is an arduous task. Any return, exchange, or warranty with Zenni Optical is highly not acceptable at any cost without a receipt.

You probably have a receipt for all Zenni Optical orders. Your buying receipt comes in the form of an order number, and this receipt can exist in your purchase email and in your Zenni Optical account.

Just log into your Zenni Optical account, scroll on past orders, and bam, all your info along with your order number so you can get that money back.

Is a Full Refund Available From Zenni Optical?

Zenni Optical explicitly lays down the two situations in which it will offer a full refund under its return policy. Zenni gives full return for the first case – return of the glasses, accessories, or warranty.

For all other cases they give less than a full return. You will have to incur all the shipping charges, and Zenni Optical does not, in any case, refund shipping expenditures. So, does Zenni Optical offer full refunds? Yes, but only for first time returns or warranty issues.

How Long Do Zenni Optical Refunds Take?

Figuring out how long do Zenni Optical refunds take depends on which type of return you pick.

Moderate returns that can be expected to process in as little as two weeks, mostly due to the shipping time to get your eyeglasses back to Zenni. The process for warranty return can actually be time-expensive.

The staff may sometimes have to inspect your order at Zenni Optical, from where they then can make sure whether the warranty claim is correct and add significant time to the whole process.

The length of your return will also depend on the credit card you use—your issuing credit card company should be able to tell you some average return processing times.

Items That Can Not Be Returned to Zenni Optical

Zenni Optical’s return policy applies to almost everything the shop offers for sale. Virtually everything has a return policy, with most purchases falling under a 1 to 30-day return, inclusive of almost no questions asked; however, thereafter, there are certain restrictions implemented.

What cannot generally be returned to Zenni Optical is less about the items and more about your money. While you have a right to return at any time to Zenni, past that first 30 days, you’ll get less of a return of your money. You will also get a complete return on items bought by accident for the first purchase, and 50% after that.

Conclusion

Zenni Optical scores 3.5 out of 5 on our scale based on their return policy. A rating of 3.5 out of 5 features both good and some areas that are quite weak; Zenni’s current return policy is very loose because it permits you to return nearly anything, though it is very strict because all returns must be initiated within 30 days of when you received the merchandise.

The return policy of Zenni Optical is also not that bad, compared to those of the other players, should you get back on track.