Verizon Return Policy: Everything You Need to Know
As we all know, Verizon is well-known as a great person in the telecommunications trade whose headquarters are based in New York. The country trusts Verizon for its best network, rapidest speed, and fidelity.
Just like its return policy, wins the hearts of customers. Verizon has a very easy return policy we are going to discuss all the aspects related to the Verizon return policy in this article.
What is Verizon’s Return Policy?
Verizon’s Return Policy allows customers to exchange or return wireless devices and accessories within 14 days of purchase for a full refund.
The policy stipulates that online purchases can be returned within 14 days via mail, while in-store purchases should be returned in-store.
The device can only be exchanged once. ‘Buy One Get One Free’ or similar offers require both products to be returned.
Verizon Return Policy Via In Store
Items must be returned with the complete original packaging to initiate a return request. Items must be in mint condition, and with all returns, the original customer receipt must be returned.
Verizon’s new Return Policy now allows for easier in-store returns. If you bought it at the store, you have to return it to the store. Check the Store Locator to find the nearest Verizon store. Visit your nearest store.
Make sure to carry with you the invoice, the item, and its original tags. Proceed to the customer care desk and the representative will assist you with your return.
Return of your merchandise does not automatically cancel your service. Your request to cancel service will cause this. If you purchased your Verizon Wireless equipment from another retailer, the return policy of that retailer will apply.
What is Verizon’s Refund Policy?
For the request of returns of products, Verizon also checks for the quality of the product. VERIFIED purchase amount will be refunded to the original mode of payment through a card within three weeks of purchase.
The company shall refund the original payment, and in case of the payment with a credit card, the money shall be refunded on that card. The payment method is cash or check, with a 7-week delivery time.
Credit will be in your credit card account for a purchase charged to a credit card in 10-15 days. A purchase will be credited in two billing cycles if the purchase was billed to your account.
What is Verizon Exchange Policy?
One exchange may be made, and the product needs to be in the original package to get it to you. Merchandise must be in original condition. Exchange on original receipt only.
If you are returning merchandise sent to you by Verizon Wireless, shipping charges will be invoiced to you.
Return for merchandise for full credit the product must be in its original packing and carton box. Do give a call to the customer service department for more information.
Verizon Return Policy Condition
To return an Apple product to Verizon, turn off the Find My iPhone or Find My Device setting and remove personal content and accounts from the device.
Apple allows for the restoration of an iPhone, iPad, or iPod back to factory settings, while Android allows the resetting of the device back to factory settings. Articles have to be returned within 14 days.
1. Must be in original packaging. Items must be returned within 14 days.
2. A gift card cannot be returned.
Verizon Return Policy After 30 Days
If you’re looking to return a device after 30 days, you’re going to be charged an Early Termination Fee where applicable, which would occur if you had a contract with Verizon.
In addition to all that, you could be charged a $350 Early Termination Fee, and the sooner you return the device, the higher your Early Termination Fee would be.
You will also waive the right to receive a refund, and you will have to pay back all promotional credits that you received as part of the promotion, such as the credit for trading in an old device.
Moreover, Verizon can charge you if the equipment is missing parts that you’re returning beyond 30 days or if you returned the item or items in a damaged condition.
Verizon Order Cancellation Policy
You can cancel a digital order for accessories by Verizon if the said order was within 30 minutes or if it is an in-stock item. You cannot change or cancel a digital order for accessories once it is placed and if it is your first purchase, or in case you do not have an account, kindly reach out to Verizon for cancellation or modification.
Orders placed by phone may not be changed but may be canceled and replaced with a new order.
New customers may cancel an order and place a new one, while old customers may change their shipping addresses. In-store pickup orders cannot be changed or canceled but can be canceled if not picked up within 3 days.
Verizon Return Policy on Damaged Products
The Verizon Return Policy states that if you’ve received a defective or damaged item, you’re eligible for a full refund on the device.
However, in case the product has been received in a damaged or defective condition, the customer needs to contact Verizon immediately, so that appropriate arrangements can be made to return that product.
What is the Verizon Return Policy Without a Receipt?
If you bought with Verizon and you don’t have a receipt, then that’s too bad for you because you can’t exchange or get your money back.
So, if you don’t have the receipt, you are unlikely to get any refund, although some stores may issue you a store credit. Still, that’s not very common.
