Petco Return Policy: Ultimate Guide For Effective Return

If you’re a Petco shopper, it’s important to be familiar with the store’s return policy. This article will discuss everything you need to know about Petco returns – from how you can return, which items are eligible for return, and others. And we will even give some tips on how to make the most of what you’ve purchased!

petco return policy

How to Make a Return at Petco

Just head to the customer service desk at your local Petco with proof of purchase and the item(s) you’d like to return, and store associates will help you take care of the rest.

On the other hand, if there’s no Petco close to your area, being able to start your return by contacting Petco’s customer support team is also possible at 877-738-6742.

Customers making a return to Petco may receive a refund in the same manner as payment or as a Petco merchandise credit, or it can be loaded onto a Petco gift card.

Petco Return Policy for Debit Card Purchases

Returning items to Petco purchased through a debit card, the policy seems to fall in line with the general return policy for the store. Refunds credited back to the customer will be effected to the same debit card used for purchase.

If you don’t have the original receipt anymore, maybe Petco would help by looking up the transaction with your debit card details. Keep in mind that this method may prolong the time of processing so it’s best to be patient at such times.

It’s always best to keep your receipts for convenient return transactions. If you have any concerns or queries, reaching out to Petco’s customer service can provide further assistance.

Petco Return Policy For Opened Items

You must possess the receipt of your Petco so that returns can be done. If you somehow lose it, you may not be allowed to return the object. However, don’t despair so easily, try to contact Petco customer service for directions on how to find your receipt, they might advise and assist.

If all else fails and to return said item is not possible, explore alternative ways to dispose of the same responsibly. It’s always a good practice to have your receipts handy all the time to ensure a smoother transaction/return process.

Petco Return Policy Timeframe

If you find yourself dissatisfied with your Petco purchase, no worries – you’ve got a 30-day window to make a return. Whether you prefer to mail it back or else like it hand in hand, Petco allows returns both via mail or at any one of its stores.

You may only need to have an original receipt or the order confirmation email with you when starting the process of returning the product.

However, note that Petco can deny initiating return proceedings even if one has an intact receipt for the purchase.

Thus, one should again look into the return policy details or contact them and ask for proper clarification from their customer service. This ensures that you get to have the right type of experience with a return without any problem at all.

What is the Petco Refund Policy?

If you decide to return an item to Petco, you’ve got a 30-day window to do so and receive a refund. The refund will be processed back to the original payment method, but in cases where the funds are not available in-store, Petco will issue a corporate check.

For purchases made using PayPal, the refund can either be directed to your preferred card or exchanged for another item. It’s good to know that Petco offers full refunds on pet services, ensuring that you’re satisfied not just with products but also with any services you’ve availed.

Before initiating a return, it’s always a good idea to double-check the specific details of Petco’s refund policy to ensure a seamless process. If you have any questions or need further assistance, don’t hesitate to reach out to their customer service for clarification.

What is the Petco Exchange Policy?

To ensure a smooth process, kindly initiate any item exchanges within 30 days from your purchase or ship date. Please have a valid government-issued ID on hand for identification purposes during the exchange.

Unfortunately, we cannot accept exchanges for opened items. Be mindful that exchanges are not possible beyond the 30-day timeframe.

Additionally, feel free to explore exchanges for your Saltwater aquatic life purchases at Petco. We appreciate your understanding and cooperation.

Petco Gift Card Policy

Treat your loved ones to the joy of Petco with our Gift Cards, available for purchase online, at Petco stores, or Unleashed by Petco stores. Take your pick between e-gift cards and printable options for that personal touch.

The best part? Petco gift cards never expire, so there’s no rush to use them. Whether it’s pampering services, pet essentials, or delicious treats, these cards can be used for it all.

Do you have questions about your balance or need assistance? Give our friendly customer service team a call at 1-800-853-7055.

Items that Can’t be Returned to Petco

The following cannot be returned to Petco stores:

1. Prescription medicine

2. Pharmacy products

3. Prescription Food Items

4. Personalized Items

5. Saltwater fish is not refundable.

6. No refunds or returns on Plants, Live Fish, and Invertebrates.

7. Ring/iRobot Products


If you’ve got a snag with your purchase, worry not! Head over to Petco within 60 days, and we’ll happily give you a full refund. We’ll send the refund back to your original payment method unless you paid by check – in that case, we’ll square you away with cash or a corporate check.

Now, we get that receipts can sometimes play hide and seek or deadlines can be a bit elusive. No problem! If you’re returning sans receipt or it’s past the 60-day mark, we’ve got your back with in-store credit.

Your credit will match the lowest selling price of the item, making sure you’re not missing out. Your satisfaction is our priority!

Similar Posts