Zappos Return Policy: Proven Tips For Fast Returns

Have you ever purchased an item on Zappos and would like to return it? This guide delves deep into the Zappos return policy and reveals the tips you should master that will expedite the return process and guarantee a stress-free return experience.

Zappos Return Timeframe And Eligibility

According to Zappos return policy, shoppers are allowed a period of 365 days (1 year) from the day of purchase to make a return.

There are absolutely no exclusions on Zappos returns, you can return all the items you purchased if you choose to. For example, if you purchased 20 items and wish to return them, you definitely can.

All returns are for free anywhere in the United States.

However, Zappos return policy maintains that shoppers must have to return item(s) in their original and unused condition with their original tags still intact.

How To Return Zappos Items

Returning items to Zappos through the Zappos website seems to be the most convenient return procedure;

1. Log into your Zappos account on the website with your email and password.

2. Look through your list of orders and locate the order number of the item you want to return.

3. Click the drop down menu beside the item and click on ‘Return This Item’.

4. Click on ‘Return Checked Item’.

5. Choose a refund method and select a reason for the return.

6. Click ‘Submit Return’.

7. Print your prepaid shipping label or request for it to be sent via email or regular mail.

8. Prepare and package your item properly.

9. Use packaging tape to seal the package and also use it to attach the shipping label on top of the packaged item.

10. Drop off the package at your nearest UPS shipping center.

You will get notified through email as soon as your package arrives at the Zappos warehouse.

Can I Request A Return Using DoNotPay?

Returning items at Zappos can be a seamless process but time consuming, so you can use the DoNotPay method to return items at zappos. Here is how;

1. Log into your DoNotPay account.

2. Click on the Item Return Request feature.

3. Answer the necessary questions regarding your purchase.

4. Attach pictures of the items you wish to return.

In a few minutes, the app will generate a personalized return request letter and send it to the Zappos. This process doesn’t take a lot of time as the app usually sets a deadline for the return.

Can You Return Zappos Orders At Whole Foods Market Store?

Yes, Whole foods market now accepts label free box free returns of Zappos orders in all their stores nationwide.

Shoppers will have to initiate this process in their Zappos account to check if they qualify for this kind of service, before they can return the items which must be in their original condition to any whole food customer service desk or pick and return kiosk.

This service coincides with the Zappos return policy that allows for a free return within a period of 365 days from anywhere in the United States.

Zappos Return Policy Worn Shoes

Zappos allows a period of 30 days unlimited guarantee that is just limited to the purchase of unique running shoes.

This means that shoppers who purchased these unique shoes and have worn them during the program, have 30 days from the day of purchase to return them.

This is different from the standard Zappos return policy as it is peculiar to a category of products.

How Long Does It Take Zappos To Process Returns?

The processing of returns commences as soon as Zappos receives your item. This usually takes between 5-10 days for Zappos to inspect and process it back to the system.

As soon as this process is concluded and Zappos approves your return, a refund will be credited to the original payment method and this takes between 2-10 working days depending on your bank or card issuer.

Zappos Rapid Refund

Shoppers who are registered under the Zappos VIP Membership enjoy the privilege of receiving their refunds within 24 hours.

As a VIP member, ensure that you choose Rapid Refund when requesting for a return.

Zappos Exchange Policy

Shoppers have the option to exchange for an eligible item instead of returning it for a refund. Login to your Zappos account and check if the purchased item is eligible for exchange.

Alternatively, you can reach out to the Zappos customer service representative to initiate your exchange.

Are There Any Exceptions To Zappos Policy

No, there are no exceptions on returns. Only final sale merchandise are not eligible for exchange or returns.

What Happens If Purchased Items Are Defective? 

Shoppers on rare occasions have issues of receiving items that are defective. Know that Zappos are ever committed to ensure customers get nothing less than top quality.

All you need to do is to contact their customer service and provide details of the purchase and if possible pictorial evidence of the issue.

Zappos will put you through on how to initiate a return of such an item and possibly proffer a satisfactory solution.

Can I Hasten The Refund Process?

Yes, to expedite the refund process, you can do the following;

1. Hold on to the original packaging of the purchased item. Zappos return policy maintains that returned items must and be in the original condition and are unused.

2. Join the Zappos VIP Membership Program to enjoy a lot of privileges, such as getting your refund within 24 hours.

3. Be patient with requesting for a return, you have 365 days to make an informed decision. So take your time.