Asos Return Policy

ASOS Return Policy: Easy Guide to Process Returns.

It is paramount to know that Asos return policy is becoming more strict, hence it is best to stay proactive and know the best time to process a return to ensure a swift refund without complications. Here are all you need to know to stay informed .

Asos return policy

What is the ASOS return policy?

ASOS is a global online fashion and beauty retailer that offers a 28 days return policy for most of their customer purchases.

This literally means that customers have 28 days to return a purchased item in order to get a full refund.

Importance Of Asos Return Policy

The ASOS return policy is very important as it helps to foster confidence amongst customers. 

Processing a full refund to customers after returning purchased items helps to build trust between customers and the retailer.

What Is The Best Time For Returning An Item To ASOS?

The best time to return an item is within 28 days from the date of delivery.

Returns that are processed within 28 days are entitled to full refunds to the original payment method.

However, returns that are processed between 29 days to 45 days will receive an ASOS gift voucher that is worth the same amount of the item that was purchased.

ASOS does accept returns after 45 days of delivering your items to you.

Is there a return fee for ASOS?

No, there are no fees to be paid while returning unwanted items to ASOS. All returns are free and customers can track their return orders with ease.

Are There Exceptions To ASOS Return Policy?

Yes, ASOS prioritizes hygiene and customer’s safety, so they maintain that the returned items must be in their original conditions. Therefore, certain items cannot be returned and they include the following:

Face Products

ASOS will not accept these products if it’s been used or the protective seal is not intact.

Body Products

These products will be rejected if opened, used or the protective seal is not intact.


If it has a broken label or the hygiene seal is not intact, ASOS will not accept the return of these products.


ASOS will not accept return of these products if the hygiene seal is missing or if the labels are broken.

Pierced Jewelry 

ASOS will not accept the return of products like earrings, nose rings, navel rings, etc, If the seal is broken or tampered.

Face Covering

ASOS will not accept return of these items if the seal has been tampered or broken.

Final Sale

ASOS does not process returns for items that are marked final sale because they have been heavily discounted.

How To Process A Return With ASOS?

Processing a return with ASOS online is very easy. Follow the simple steps below;

  • Log into your ASOS Account.
  • Click on ‘My Order’.
  • Click on ‘Create Returns through my Account’.
  • Select the Items you want to return.
  • Use the drop-down menu to select the reason for return.
  • Choose preferred return method – ASOS offers paperless return now.
  • Search for the drop-off location near you and select it.
  • Print out the free return label and attach it to your package.

What Is The Refund Process For ASOS Returns?

All refunds are remitted back to the original card used to purchase the order. ASOS does not issue refunds to a different card.

After the refund is processed, it takes up to 10 working days for the refunds to reach your account and this is dependent on your bank or card issuer.

If it takes longer than this, it is advisable to contact the customer care executive with postage proof. 

What Happens if I Abuse the ASOS Return Policy?

ASOS had warned that they will deactivate accounts that are suspected to be customers who return their purchases after wearing them or returning way more than even the most loyal ASOS customer would order.

How do I exchange a Returned Item on ASOS?

Unfortunately, ASOS does not offer exchange on orders or returned items. 

They maintain that you should process your returns if you no longer want the purchased item, and your refunds will be processed once the returned items reach their warehouse.

In cases where you need to change the size or color of an item, then you will need to place a new order.

Asos return policy

ASOS holiday return policy 2023

ASOS have extended their return policy for Christmas 2023.

According to this new policy, all orders placed between November 13, 2023 and December 18, 2023 can be returned up until January 15, 2024 and they are all entitled to full refund to their original payment method.

Note that orders placed after December 18, 2023 are subject to their return policy.

Proactive Tips to Take for Easy Return

Customers are advised to take note of the following tips to ensure a swift experience 

while processing ASOS returns;

Read the Return Policy

It is of paramount importance to read the ASOS return policy so as to understand the unique conditions for different product categories and return methods.

Maintain Product Packaging and Tags

ASOS has a strict return policy as they do not process returns for items that have damaged tags. So in order to hasten the return process, it is advisable to maintain product packaging and preserve their labels or tags.

Prompt Processing of Returns

Upon receiving your purchased items, you have 28 days to initiate for a return if need be. It is important to open your package upon delivery for timely processing of return within the stipulated period of time.

Similar Posts