Lulus Return Policy: Guide For Effective Return
Lulus Return Policy: Shopping online is convenient, but what happens if those leggings you ordered don’t quite fit right, or that cute top just isn’t your style? No worries! Let’s talk about Lulus’ return policy. Knowing their return window and requirements will make sending something back a breeze, so you can shop with confidence!
What is Lulus Return Policy?
Ordered something amazing from Lulus but it’s not quite right? No problem! Lulus offers returns on most items, but there are a few things to keep in mind. Generally, you have 21 days from the delivery date to return your purchase for a full refund or exchange.
Score! Just make sure the items are unworn, unwashed, and have all the original tags attached. Think of it like trying things on in a store – keep everything neat and tidy. If it’s been longer than 21 days, or the items are used or damaged, they might not be accepted for return.
Lulus has a user-friendly website where you can easily initiate your return and even print out a return label. So, fret no more! Returning those Lulus items will be a breeze.
How to Return an Item to Lulus
Didn’t those jeans fit just right, or maybe that dress wasn’t what you envisioned? Lulus makes returning items simple and stress-free. Here’s a quick guide to get your return started:
1. Time Check
First things first, make sure you’re within the return window. Lulus generally accepts returns within 21 days from the delivery date. This gives you plenty of time to try things on and decide if they’re keepers.
2. Gather Your Crew
Alright, it’s return prep time! Find the item(s) you want to send back and double-check they’re in unworn, unwashed condition with all the original tags attached.
Imagine trying things on in a store – keep everything looking brand new.
3. Head Online
Lulus makes returns easy with their website. Head over to their “Returns Policy” page (you can find it on their website) and start the return process.
It’s usually a quick and user-friendly experience.
4. Initiate Return & Print Label
Follow the online prompts to initiate your return. This will generate a return authorization number and, in most cases, allow you to print a pre-paid return label.
Stick that label on your package – no extra postage needed!
5. Pack it Up Securely
Carefully place your items in a sturdy box (ideally the original packaging if you have it). Secure everything well so your Lulus goodies arrive safely back at their warehouse.
6. Drop it Off
Simply head to your nearest carrier (like UPS or FedEx) and drop off your return package. You can even track it online for peace of mind.
That’s it! Once Lulus receives your return and verifies everything is in order, you’ll get a confirmation and your refund will be processed (or exchange sent out, if that’s what you chose). Returning to Lulus is a breeze, so shop with confidence!
What is Lulus Exchange Policy?
Lulus will send you the new size right away, free of charge. Time limits: You have 21 days from delivery to initiate the exchange, but only 10 days to return the original item.
The original item must be unworn, unwashed, and have all tags on. Basically, it should be in new condition.
If you don’t return the original item within 10 days, you’ll be charged for the new size. There are also restocking fees if you return both items. For full details and exceptions, check out the Lulus website’s exchange policy section.
Lulus Return Timeframe
Don’t miss out on returning those Lulus items! Here’s the key thing to remember: you have 21 days from the delivery date to get your return postmarked.
That means you can drop your package off or get it scanned by the mail carrier within that timeframe.
Keep in mind, the sooner the better, especially if you’re using their free return label. After 10 days of initiating a return, you might be charged for return shipping.
For complete details and any exceptions, check the Lulus return policy on their website.
What is Lulus Refund Policy?
Lulus accepts returns by mail within 21 days of delivery if you want your money back. There is a $2 fee taken out of your refund for each returned item. Make sure the item is unworn, unwashed, and has all the tags on it.
If it’s not in original condition, they won’t accept your return. Exchanges follow a similar process, but you have to initiate the exchange within 21 days and mail it back within 10 days of starting the exchange.
Otherwise, you’ll be charged for the new item. Keep in mind that original shipping costs are non-refundable. As an alternative to a refund, you can choose to receive store credit for your return, which comes with a $5 bonus!
What is Lulus Return Policy For Gift Card?
Lulus gift cards are unfortunately not refundable. This means you can’t return a gift card and get your money back.
However, the good news is that gift cards never expire! You can use the full value of the gift card anytime towards future purchases at Lulus.
So if you received a gift card that isn’t quite your style, you can hold onto it until you find the perfect outfit. For any questions about your gift card balance or how to use it, you can contact Lulus customer service for help.
Items That Cannot Be Returned to Lulus When Bought
Lulus won’t accept returns on a few things, so it’s good to know before you buy. Here’s the rundown:
1. Final Sale Items
These are clothes or accessories marked down as a super deal, but the catch is you can’t return them.
However, for final sale items above $25, you can exchange them for a different size if it doesn’t fit right.
2. Worn or Used Items
This includes clothes with makeup stains, deodorant marks, or anything that shows they’ve been worn. Basically, if it’s not in brand new condition, they won’t take it back.
3. Items Past the Return Window
You generally have 21 days from the delivery date to return something to Lulus. If it’s later than that, you’re out of luck.
4. Damaged Items by You
If you accidentally rip or stain the item, you can’t return it.
5. Missing Tags or Packaging
Lulus wants the item back with all the original tags attached and ideally in the original packaging to be accepted for a return.
6. Gift Cards
As tempting as it might be, you can’t return a gift card and get money back.
Lulus Delivery and Shipping Policy
Lulus offers a few shipping options to get your new outfit fast! There’s even free shipping within the U.S. if your order totals $50 or more. Otherwise, they have flat rates for different speeds: standard takes 7-8 business days for $5, while 3-day shipping gets it there quicker for $9.
For the ultimate speed demons, 2-day shipping is available for $18 and 1-day for $25. Keep in mind these are business days, so weekends don’t count.
They aim to process and ship your order within 48 hours, but if you choose expedited shipping and place your order before 10 am PT (1 pm ET), it could even go out the same day!
For international deliveries, they offer standard and express options with estimated times depending on your location. You can find all the details and costs on their website before you checkout.
Lulus Exchange Policy
Lulus wants to make sure you get the perfect fit! If your Lulus item isn’t quite right, you can easily exchange it for a different size within 21 days of delivery. Here’s the rundown:
1. Head to their website and log in to your account. Find the order with the item you want to exchange.
2. Start the exchange process and they’ll send you a return label for free.
3. They’ll ship out the new size you want right away, also for free! There’s a catch though: you have to return the original item within 10 days of starting the exchange. If it takes longer than 10 days to get back to Lulus, you’ll be charged for the new size.
4. Remember, the exchanged item needs to be unworn with all tags on, just like when you first got it.
Can You Return Lulus Items Anywhere?
No, you can’t return Lulus items just anywhere. They only accept returns by mail at their returns center. Here’s what you need to do:
1. Log in to your Lulus account and find the order with the item you want to return.
2. Start the return process online. This will give you two options:
3. You can print a prepaid return shipping label, but there will be a small fee deducted from your refund.
4. Or, you can choose to mail it back yourself using any insured carrier you prefer. Just be sure to keep your receipt and tracking number in case anything happens during shipping.
5. No matter which return method you choose, pack the item securely in its original packaging if possible, with all tags attached. Lulus won’t accept returns from drop-off locations or other stores, so make sure to mail it directly to their returns center.
Lulus offers exchanges for a different size of the same item, but not a different style. If you want a completely different item, you’ll need to return the original one following their return policy.
