David’s Bridal Return Policy: Everything You Need to Know
When you buy a wedding dress, bridesmaid dress, or other special occasion outfits from David’s Bridal, it’s important to know their return policy. Whether you’ve had a change of heart or found something that doesn’t fit right, understanding how to return items can save you time and stress. This guide will walk you through David’s Bridal return policy in simple terms to help you make the right decisions.
General Return Policy Overview
David’s Bridal has a few rules when it comes to returns, and these vary based on the type of item you bought. The store allows returns, but only for items that are not worn, washed, or altered.
This is important because once a dress or accessory has been altered or used, it cannot be returned. Also, the items must be in their original packaging and condition.
Key Points of the Return Policy
- 14-day return window for most items.
- Online purchases can be returned by mail or in-store.
- Items must be unworn, unaltered, and with all original tags attached.
- Final sale items cannot be returned.
Let’s dive deeper into the details of David’s Bridal return policy so you can be sure of what to expect.
In-Store Purchases Return Policy
If you bought your dress or accessories directly from a David’s Bridal store, you can return the item within 7 days of purchase. Make sure you have your receipt, as this serves as proof of your purchase.
Conditions for In-Store Returns:
- The item must be in new condition—unworn, unwashed, and unaltered.
- You need to keep the original tags attached to the dress or accessory.
- Final sale or clearance items cannot be returned or exchanged.
- A valid receipt is required for all returns and exchanges.
It’s important to note that David’s Bridal does not issue refunds for in-store purchases, even if you return them within the 7-day window.
Instead, you will receive a store credit, which you can use to buy something else from the store.
Online Purchases Return Policy
When shopping online at David’s Bridal, you get a slightly more flexible return window compared to in-store purchases. For online purchases, you can return eligible items within 14 days of receiving your order. This gives you a little more time to decide if the dress or item works for you.
How to Return Online Purchases:
1. Log into your David’s Bridal account and go to your order history.
2. Print a return label from their website.
3. Pack the item in its original packaging and include the return slip.
4. Drop it off at a local post office to send it back to David’s Bridal.
5. David’s Bridal will process your return once they receive the package. If you paid with a credit card, the refund will go back to the same card, usually within 7-10 business days.
Important Things to Know:
- Shipping fees are non-refundable, so the cost of shipping won’t be included in your refund.
- Final sale items are not eligible for returns, even for online purchases.
- International orders may have different return policies, so if you ordered from outside the U.S., check their website for more details.
Exchange Policy at David’s Bridal
If the dress or accessory you bought doesn’t fit or isn’t what you expected, you can exchange it for something else.
The exchange window is the same as the return window—7 days for in-store purchases and 14 days for online orders.
In-Store Exchanges:
You can visit any David’s Bridal store with your receipt to exchange your item.
You won’t get a refund, but you can swap it for something else of equal or higher value (you will pay the difference for higher-priced items).
Online Exchanges:
Unfortunately, David’s Bridal does not offer direct online exchanges. You will need to return the item and make a new purchase separately.
You can use the refund you receive from the original purchase to buy a new item from the website.
Items Not Eligible for Returns or Exchanges
Not all items from David’s Bridal are eligible for returns or exchanges. Here’s a list of items that fall under the final sale category, meaning you won’t be able to return them:
- Final sale dresses and accessories marked as non-returnable at the time of purchase.
- Personalized items, such as embroidered or customized items.
- Bridesmaid and flower girl dresses bought during special promotions or sales.
- Undergarments and shapewear for hygiene reasons.
It’s important to double-check if an item is marked as a final sale before you buy it, especially during clearance events or big sales.
Refund Policy
When you return eligible items, David’s Bridal will issue a refund, but how they handle refunds can depend on how you paid for the item.
- Credit Card Refunds: If you paid with a credit card, the refund will go back to that card. It usually takes about 7-10 business days for the refund to show up in your account.
- PayPal Refunds: If you paid through PayPal, the refund will be processed to your PayPal account.
- Gift Card Refunds: If you used a David’s Bridal gift card to pay for the item, your refund will be issued as store credit.
As mentioned earlier, shipping fees are non-refundable. So, if you paid for shipping when ordering your item online, that cost will not be included in the refund.
Altered and Custom Orders
One thing to keep in mind is that altered dresses cannot be returned. Once you’ve made alterations to your wedding dress or bridesmaid dress, it’s considered final sale. So, be sure to try the dress on multiple times and make sure it’s perfect before getting any alterations done.
Similarly, customized dresses or accessories, like those with embroidery or personal details, cannot be returned or exchanged.
Final Sale Events
David’s Bridal occasionally holds final sale events, where certain items are sold at deep discounts. Be aware that items purchased during these events are usually not returnable. This applies to both in-store and online purchases. So, if you’re shopping during a final sale, be sure you really want the item before making your purchase.
Tips for Hassle-Free Returns at David’s Bridal
Here are some final tips to make sure your return or exchange experience goes smoothly:
- Check the Return Window: Always keep an eye on the return window. For in-store purchases, you have 7 days, and for online orders, you have 14 days from the day the package arrives.
- Keep All Packaging and Tags: Don’t remove tags or throw away any packaging until you’re sure you want to keep the item. Items need to be in their original condition to be returned.
- Track Your Online Return: If you’re sending an item back by mail, use the return label and keep an eye on the tracking to make sure it reaches David’s Bridal
