Meshki Return Policy: Easy Steps and Tips to Return an Item
If you’ve ever bought something from Meshki, you might wonder about their return policy. Whether the size is wrong, or you’ve changed your mind, understanding how to return an item is important. This guide will explain Meshki’s return policy in simple language so you can easily know what to do.
Can You Return Items to Meshki?
Yes, you can return items to Meshki. However, there are some rules you must follow to ensure your return is accepted.
As long as you meet their conditions, Meshki will allow you to return most items for store credit.
Time Limit for Returns
The timeframe to return an item to Meshki is 30 days. This means you need to start your return within 30 days of the order being shipped. If more than 30 days have passed since your item was shipped, unfortunately, Meshki will not accept the return.
What Can You Return?
Meshki allows you to return most items, but the items must be in original condition. This means:
1. Unworn: The clothes should not be used or show signs of wear.
2. Unwashed: The items should be clean, just as they were when you received them.
3. Tags still attached: The original tags must still be on the clothing.
4. Original packaging: For items like shoes or accessories, they should be in their original box or packaging.
Items You Can’t Return
Not all items can be returned to Meshki. Here is a list of items that are non-returnable:
1. Sale items: Any item marked as “sale” or “final sale” cannot be returned.
2. Swimwear: Swimwear is only returnable if the hygiene seal is still in place.
3. Bodysuits, lingerie, and earrings: Due to hygiene reasons, these items cannot be returned unless they are faulty.
4. Accessories: Some accessories, like jewelry or bags, might also be marked as non-returnable, especially if they are on sale.
Before buying, always check if the item is marked as “final sale” or if there are any restrictions on returning it.
How Do You Return Items?
Meshki provides a simple online process for returns. However, it’s important to note that they currently do not offer refunds to your original payment method. Instead, all returns are processed for store credit, which you can use for future purchases.
1. Start the return online: Go to the Meshki website and visit their Returns Portal.
2. Enter your details: You’ll need to provide your order number and the email address you used to make the purchase.
3. Select the item(s) to return: Choose the item(s) you want to return and the reason for the return (e.g., wrong size, wrong item, etc.).
4. Print the return label: After submitting your return request, Meshki will provide you with a prepaid return label. Print this label and attach it to your return package.
5. Package your item: Make sure to pack the item securely in its original packaging, and include the invoice or packing slip in the package.
6. Drop it off at the post office: Take the package to your local post office or drop-off point. Make sure to keep the receipt or tracking number.
International Returns
For international customers, the process is a bit different. You’ll need to cover the cost of return shipping yourself.
Meshki will not provide a prepaid return label for international returns. However, the rest of the return process is the same.
Return Shipping Fees
If you are returning an item within Australia, Meshki offers a $9.99 return shipping fee. This fee will be deducted from your store credit once the return is processed.
For international returns, the cost of return shipping is the customer’s responsibility. Meshki does not cover the cost of international return shipping.
Refunds and Store Credit
As mentioned earlier, Meshki does not offer refunds to your original payment method. Instead, once they receive and approve your return, you will get store credit. Here’s how it works:
- Store credit will be sent to you via email in the form of a gift card.
- You can use the store credit to buy anything from Meshki’s online store.
The store credit will not include the cost of shipping, and any return shipping fees will also be deducted from your credit.
How Long Does It Take?
Once your return is received by Meshki, it can take up to 7 business days for them to process the return. After that, you’ll receive your store credit via email.
Returning Faulty or Damaged Items
If you received an item that is damaged or faulty, Meshki allows you to return it for a full refund. Here’s what you should do:
1. Contact customer service: Reach out to Meshki’s customer service team within 7 days of receiving the faulty item. Provide them with photos of the damage and a description of the problem.
2. Wait for their approval: Once Meshki confirms that the item is faulty, they will send you a prepaid return label.
3. Return the item: Use the prepaid label to send back the damaged item, and Meshki will refund you in full, including any shipping costs you paid.
Gift Returns
If you received a gift from Meshki and need to return it, the process is similar to a regular return.
However, instead of receiving a refund or store credit to the original buyer’s account, you will get store credit for yourself, which you can use for future purchases.
What If You Don’t Have the Order Number?
If you want to return a gift but don’t have the original order number, contact Meshki’s customer service. They may be able to help you return the item and issue store credit.
International Shipping and Returns
If you’re shopping from outside Australia, it’s important to know that international return shipping fees are not covered by Meshki. This means that you will need to pay for the return shipping yourself.
Customs and Duties
When returning international orders, you might also need to pay customs or duties fees depending on the country you’re shipping from.
Meshki does not cover these costs, so make sure to check with your local post office or customs office before returning an item.
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