Crate and Barrel Return Policy: What You Need to Know
Crate and Barrel is a well-known retailer that sells furniture, home décor, and kitchenware. If you’re thinking of making a purchase from Crate and Barrel, it’s important to understand their return policy. This guide will break it down in simple terms so you know what to expect if you need to return an item.
Can You Return Items to Crate and Barrel?
Yes, you can return most items you buy from Crate and Barrel. They want to make sure customers are happy with their purchase.
If you’re not satisfied with your item, they have a return policy that allows you to send it back, but there are a few rules to follow.
Crate and Barrel Return Window
The return window is the amount of time you have to return an item. Crate and Barrel gives you 30 days to return most items. This means that from the day you receive your purchase, you have 30 days to decide if you want to keep it. If you don’t want it, make sure to return it within that 30-day period.
For items like furniture, rugs, and mattresses, the return window is 7 days from delivery. So, if you’re not happy with your furniture, you need to return it within a week.
How to Return Items to Crate and Barrel
There are different ways to return items, depending on how you bought them.
1. In-Store Purchases
If you bought something at a Crate and Barrel store, the easiest way to return it is by taking it back to the store.
Just bring the item, along with the receipt or proof of purchase. The staff will help you with the return process.
2. Online Purchases
If you bought something online, you have two options for returning it:
- Return to a Crate and Barrel store: You can take the item to the nearest store along with your order confirmation or receipt.
- Return by mail: If you can’t go to a store, you can return the item by mail. Crate and Barrel allows you to ship the item back to their return center, but you will need to pay for the return shipping cost.
To return by mail:
- Log into your Crate and Barrel account.
- Go to your order history and select the item you want to return.
- Follow the steps to print a return label.
- Pack the item securely, attach the return label, and ship it back.
Furniture and Large Items
Returning furniture and large items can be a bit more complicated. Crate and Barrel offers White Glove Service for most furniture deliveries, which means they will help you set up the furniture in your home. However, if you need to return these large items, you will be responsible for the return shipping fees.
Make sure to contact their customer service if you want to return large furniture. They will schedule a time for their team to come and pick up the item.
Restocking Fees
For some furniture items, Crate and Barrel may charge a restocking fee. This is a fee they charge to cover the cost of handling and restocking the item you’re returning.
The restocking fee can be up to 25% of the price of the furniture, so be sure to check the return policy for any extra fees before you send the item back.
Items That Cannot Be Returned
While Crate and Barrel allows returns for most items, there are a few exceptions. Some items cannot be returned, including:
- Custom furniture: If you ordered furniture that was custom-made, it cannot be returned. Always double-check your order before purchasing custom items.
- Gift cards: Gift cards bought from Crate and Barrel cannot be returned or refunded.
- Final sale items: Items marked as “final sale” are not eligible for return or exchange.
Always read the product description carefully when buying, so you’re aware of any return restrictions.
What Happens After You Return an Item?
Once Crate and Barrel receives your returned item, they will process the return. Here’s what to expect:
- Refunds: If you are eligible for a refund, the amount will be credited back to the original payment method. It may take up to 14 days for the refund to appear in your account.
- Exchanges: If you want to exchange your item for something else, you can do that too. Just let the store or customer service know, and they will help you find a replacement.
Can You Return Gifts?
If you received a gift from Crate and Barrel but don’t want to keep it, you can return it too. When returning a gift, you’ll need the gift receipt.
If the person who gave you the gift didn’t include a gift receipt, it might be a little trickier to return, but you can contact customer service for help. You will receive store credit for gift returns instead of a cash refund.
What About Damaged or Defective Items?
If you receive an item that is damaged or defective, Crate and Barrel will help you return or exchange it at no cost. You should contact customer service as soon as you notice the problem.
They will arrange for a return or exchange and cover any shipping fees. Just make sure to report the damage within 30 days.
International Returns
If you live outside the U.S. and bought an item from Crate and Barrel, returning it can be a bit different. International customers should contact customer service to learn more about the return process.
You will be responsible for any return shipping fees, and it may take longer to process the return.
Final Thoughts
Crate and Barrel’s return policy is designed to make sure customers are happy with their purchases. Whether you bought something in-store or online, the company offers flexible return options. Just remember to keep your receipt, return items within the time frame, and check for any extra fees, like restocking charges for furniture.
By knowing the ins and outs of Crate and Barrel’s return policy, you can shop with confidence and avoid any surprises if you need to send something back.
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