Neiman Marcus Return Policy: Practical Process on How to Make Returns

Sending back something you bought online is never fun, but the good news is that stores like Neiman Marcus make it easy. Just return it within the given time, and you won’t have to pay a dime.

Neiman Marcus Return Policy

What is Neiman Marcus’ Return Policy?

Neiman Marcus wants you to be happy with your purchase, and they’re more than willing to refund or exchange any item that doesn’t meet your expectations.

You’ve got a 30-day window to make returns, just make sure the stuff is in good shape – unworn, undamaged, and with all the original tags and packaging.

Once Neiman Marcus gets your returned items, give them about 10-14 days to sort everything out and process your return.

Neiman Marcus Item Return Without Box 

If you’ve worn, damaged, or ditched the original packaging of the item, your chances for a return might be a bit tricky. Keep those original tags on clothing, and make sure to try everything on before taking them off.

If your item doesn’t quite fit these criteria, it’s worth giving customer service a shout or popping into a Neiman Marcus store. See if there are any options available for you.

No promises on getting that return or exchange, but it doesn’t hurt to ask, especially if you’re a regular customer who doesn’t usually go for returns or exchanges.

Does Neiman Marcus Accept Returns Without a Receipt?

One cool thing about Neiman Marcus wanting everything back in its original packaging with tags is that it’s a pretty solid way to show you got it from them.

If your item is still in its original condition, tags, and all, you might still be able to swing a return or exchange at Neiman Marcus, even if you don’t have the receipt. It’s a good call to sign up for a free Neiman Marcus account – it makes it super easy to check your order history and details.

If you’re without a receipt, your credit or debit card statements could do the trick as proof of purchase. And hey, being part of Neiman Marcus’ rewards program might also help you out. If things get tricky, don’t hesitate to hit up customer service and chat about treating the return like it’s a gift.

How to Return a Neiman Marcus item Through In-Store

Feel free to return an item to any sales associate, regardless of whether you bought it online or in person.

Here’s what you need to do:

1. Double-check that the item follows Neiman Marcus’ return guidelines. It should be in the same condition as when you bought it, with all the original tags and packaging intact. Make sure to return it within 30 days of the initial purchase.

2. If you bought the item in-store, keep the receipt handy. For online purchases, generate a return slip using your order number.

3. Find the closest Neiman Marcus location.

4. Bring the item to any customer service associate, and they’ll be able to process a refund to the payment source you used for the purchase.

How to Return a Neiman Marcus Item Via Mail

Neiman Marcus returns are accepted via mail for both in-store and online purchases. If you bought in-store, you can return the item by mail by returning it to the store where you made the purchase. Otherwise, mail it to the address listed below.

1. Start your return here by entering your order number within 15 days of your purchase’s delivery date. After this date, you can still return it, but for $9.95. Please note, that this same return fee will apply to clearance items or items marked “Return Fees Apply.”

2. If you are unable to create a return slip, it may be that you cannot find your order number, in which case contact 1-888-888-4757 for further assistance.

3. Please remember to include a copy of your sales receipt and/or return slip. Just to be safe, the best would be to insure all packages you’re returning by mail against any unexpected issues.

4. Country and carrier listings apply to examples of restricted alcohol-based items, pressurized containers, or cosmetics shipped in ground-only options. 5. Ship to: Sales Division, 123 Customer Way, Irving, TX 75039

What Items Can Not be Returned to Neiman Marcus?

Neiman Marcus has a policy in place that doesn’t allow returns for items that have been altered, specially ordered, personalized, or monogrammed.

The same goes for perishable items, “final sale” items, and cloth face mask coverings. It’s important to note that returns from their subsidiary stores, including Bergdorf Goodman, Last Call, or Horchow stores, cannot be processed.

Neiman Marcus Exchange Policy

If you’re not completely satisfied with your Neiman Marcus order and want to switch it up with a different color or size, no worries – you’ve got a generous 30-day window from the date of purchase to make the exchange.

Just make sure you have the purchase receipt handy, and return the items in their original packaging with the tags still on. Keep in mind, that if the original item isn’t back within 30 days of submitting the exchange, you’ll be charged for it.

Now, if you’re going for the online exchange route, you’re giving Neiman Marcus the green light to refund the original payment method for the returned item and charge the same method for the shiny new item making its way to you.

Gift Card Policy

Neiman Marcus Gift Cards are available for purchase both online and in-store, all set and ready to go. They come without an expiration date and, just to note, cannot be refunded or exchanged for cash.

In case your gift card goes missing or is stolen, reach out to Neiman Marcus customer service, and they’ll sort you out with a replacement card of the same value.

Keeping tabs on your gift card balance is a breeze – just enter the 16-digit card number along with the pin and your email address.

Marcus’ Return Policy For Damaged Items

If you happen to receive a damaged item from Neiman Marcus, you’ve got a reasonable 30 days to return it hassle-free.

The cool part? No need to stress about those return shipping fees when it comes to damaged goods – Neiman Marcus has that covered in their Return Policy Rules.

To make things even smoother, consider giving their customer service a ring to fill them in on the details of the damaged item you got. They’re there to help!


In conclusion, the customer may get in touch with customer service via telephone, email, chat on the web, or social media, according to his preferences.

Equally important is to understand their return policy as it places in smooth order the return or exchange process.

If you’re a customer in need of information, here’s what you can do if your shopping experience at Neiman Marcus Group:

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