Fanatics Return Policy: Step to Step Guide to Return

Fanatics is a popular online store for sports merchandise, offering everything from jerseys to hats and collectibles. Sometimes, you might buy something and later decide it’s not right for you. If that happens, you’ll need to return the item. Fanatics has a return policy that lets customers return or exchange items they don’t want.

This article will break down Fanatics’ return policy in simple terms, so you know exactly what to do if you need to return something.

How Long Do You Have to Return Items?

Fanatics gives you 365 days to return most items. This means you have a whole year to decide if you want to keep your purchase or return it. However, the item must be in new condition, meaning it should not be worn, washed, or damaged. The original tags and packaging should also be included.

For items bought during holidays or special sales, make sure to check if there are any changes to the return window, as sometimes they might offer extended return periods.

Which Items Can Be Returned?

Most items sold on Fanatics can be returned, but there are a few exceptions. These include:

1. Customized Items: Items that have been personalized with a name, number, or other custom details cannot be returned.

2. Final Sale Items: Some items marked as “Final Sale” cannot be returned or exchanged.

3. Underwear and Bathing Suits: These items usually cannot be returned due to hygiene reasons unless they are unopened and in their original packaging.

Always check the product page before buying to see if the item you are purchasing is returnable.

How to Start a Return

Fanatics makes the return process easy. Here’s how you can start a return:

1. Go to the Fanatics Website: Log in to your Fanatics account and go to the “Order History” section.

2. Find the Order: Look for the order with the item you want to return and click on it.

3. Select “Return”: Fanatics will give you the option to return the item. Select it, and follow the instructions.

4. Print a Return Label: After confirming the return, Fanatics will give you a return label. Print it out and attach it to the package.

Make sure the item is in its original condition, with tags and packaging included, before sending it back.

How Much Does It Cost to Return Items?

Fanatics offers free returns for certain items, but in some cases, you may need to pay for return shipping. If the item is eligible for free returns, you will see this when you print your return label. If not, the cost of the return shipping will be deducted from your refund.

You can also choose to use your own shipping method, but this means you will have to pay for the postage yourself.

How to Return Items by Mail

Once you’ve printed the return label, follow these steps to return the item by mail:

1. Pack the Item: Make sure the item is in its original condition and place it in a secure box or envelope.

2. Attach the Return Label: Stick the printed return label on the package. Make sure it covers the original shipping label.

3. Drop Off the Package: Take the package to your nearest post office or drop it off at the location suggested by Fanatics.

Returning Items to a Store

Fanatics does not have physical stores for returns. All returns must be done through the mail using the return process provided on their website.

How Long Does It Take to Get a Refund?

Once Fanatics receives your returned item, they will process your refund. Typically, it takes 7-10 business days for the refund to appear in your account. The refund will be sent to your original payment method, such as your credit card or PayPal account.

Fanatics will send you an email to confirm that your return has been received and processed. Keep an eye on your inbox to know when your refund is on the way.

Can You Exchange Items?

Yes, Fanatics allows exchanges for certain items. If you want a different size or color, you can follow the return process and select the option for an exchange. If the item you want to exchange is no longer available, Fanatics will issue a refund instead.

To exchange an item, follow these steps:

1. Start a Return: Go to the Fanatics website and begin the return process.

2. Choose “Exchange”: Select the option to exchange the item instead of returning it.

3. Wait for the New Item: Fanatics will send the new item to you once they receive the returned item.

If the new item costs more than the original, you may need to pay the difference. If it costs less, Fanatics will refund the difference.

Returning Customized Items

Unfortunately, customized items cannot be returned or exchanged. This includes items like jerseys with your name or favorite player’s name on them. Once a personalized item is created, it is considered final sale.

If the customized item is faulty or incorrect (like a printing error), you should contact Fanatics customer service for help.

Returning Gifts to Fanatics

If you received a gift from Fanatics and need to return it, you can still do so. However, instead of a refund, Fanatics will issue you store credit for the amount of the gift. To return a gift, make sure you have the order number or gift receipt.

If you don’t have the receipt, contact Fanatics customer service, and they may be able to help you with the return.