Cider Return Policy: What You Need to Know

When shopping online, one of the most important things to consider is the return policy. Sometimes, what you order isn’t what you expected, or it doesn’t fit right. That’s why understanding the return policy is key.

If you’re shopping with Cider, an online fashion retailer, you’ll want to be clear on their return policy before making a purchase. In this article, we’ll break down Cider’s return policy in simple terms so you know exactly what to do if you need to return something.

What Is Cider’s Return Policy?

Cider offers customers the option to return items within 14 days of receiving them. This means that if you receive your order and decide it’s not for you, you have two weeks to start the return process. Keep in mind that the item must be in the same condition as when you received it. This means it should be unworn, unwashed, and have all the original tags attached.

It’s important to note that some items cannot be returned. For example, underwear, swimwear, and accessories like earrings are final sale items for hygiene reasons. If you order any of these, make sure you’re 100% sure about your choice because you won’t be able to send them back.

How Do You Start a Return?

Starting a return with Cider is simple. You need to follow these steps:

1. Go to Cider’s website and log into your account.

2. Find the “Returns” section, which is usually located in the customer service or help area of the site.

3. Follow the instructions to fill out a return request. You will need to provide details like your order number and the item(s) you wish to return.

4. Once your return request is approved, Cider will send you the return label. This label will include the shipping information needed to send the item back.

5. Package the item securely and attach the return label to the package.

6. Drop off your package at the nearest shipping facility.

Once Cider receives your package, they will inspect the item. If it meets their return guidelines, they will process your refund.

How Are Refunds Processed?

Once Cider approves your return, they will issue a refund. This refund is usually given through the same payment method you used when placing the order. For example, if you paid with a credit card, the money will be refunded back to your card.

The time it takes to receive your refund can vary. Cider usually processes returns within 5-7 business days after receiving the package. However, the time it takes for the money to show up in your account depends on your bank or payment provider. Some refunds may take up to two weeks to appear, so it’s important to be patient.

Is There a Cost for Returning Items?

Yes, there is usually a small fee for returning items to Cider. This fee is deducted from your refund to cover the cost of return shipping. The exact fee amount depends on where you are located, so be sure to check Cider’s website for details specific to your country.

Unfortunately, Cider does not offer free returns, so keep this in mind before deciding to send something back. If the item is faulty or damaged, Cider may waive the return fee, but you will need to provide proof of the damage, such as photos.

What Items Are Non-Returnable?

As mentioned earlier, certain items cannot be returned due to hygiene reasons. These include:

• Underwear: Any kind of undergarments are non-returnable.
• Swimwear: Unless the hygiene liner is still attached and intact, swimwear cannot be returned.
• Earrings: For hygiene reasons, earrings are final sale items.
• Sale Items: Items purchased during a sale or clearance may also be non-returnable. Always check the product page or the return policy for details.

If you try to return one of these items, Cider will likely refuse the return and send the item back to you. To avoid any issues, make sure you are fully aware of the non-returnable items before making a purchase.

What Happens If I Receive a Damaged or Faulty Item?

If you receive an item that is damaged or faulty, Cider allows you to return it without any extra cost. The process is similar to a normal return, but you must provide proof of the damage. Take clear pictures of the item showing the defect, and include them when submitting your return request.

Cider will review your claim and, if approved, they will either offer you a full refund or send you a replacement. In some cases, they may ask you to return the damaged item, while in others, they may allow you to keep it.

Can I Exchange Items Instead of Returning Them?

Cider does not offer direct exchanges. If you want to get a different size or color, you will need to return the item for a refund and then place a new order. This may seem inconvenient, but it ensures that you can quickly reorder the item without waiting for an exchange to process.

If you are unsure about sizing or fit, it’s a good idea to check Cider’s size guide or reach out to their customer service for help before placing your order.

How to Avoid Common Return Issues

Here are some tips to avoid common problems when returning items to Cider:

• Read the Product Description: Make sure you understand the material, size, and details of the item before purchasing. This helps avoid disappointment and the need for returns.
• Check Reviews: See what other customers say about the item’s fit and quality. This can help you make a better decision before buying.
• Keep the Tags On: If you think you might want to return an item, don’t remove the tags or packaging until you’re sure you’ll keep it.
• Be Aware of Return Fees: Know that you’ll likely have to pay a return shipping fee, so factor that into your decision to send something back.

Customer Service and Support

If you run into any problems with your return or have questions, Cider’s customer service team is available to help. You can reach them through email or live chat on their website. They can provide guidance on starting a return, checking the status of a refund, or addressing any issues with your order.

Always keep your order number handy when contacting customer service, as this will make it easier for them to assist you.

Final Thoughts on Cider’s Return Policy

Cider’s return policy is straightforward, offering customers 14 days to return eligible items. While they don’t offer free returns, the process is easy to follow, and refunds are typically processed within a reasonable time frame. By understanding the rules and guidelines, you can shop with confidence knowing that returning an item, if necessary, won’t be too complicated.

Just remember to double-check the non-returnable items before making a purchase, and always be mindful of the return shipping fees. By following the steps outlined in this article, you’ll be prepared if you ever need to return something to Cider.