Buckle Return Policy: The Ultimate Guide to Return Items

Buckle is a popular clothing store that offers stylish and high-quality clothes, shoes, and accessories. Sometimes, you might buy something from Buckle and realize it’s not what you wanted or doesn’t fit right. In that case, you’ll need to return the item. Buckle has a return policy that allows customers to return or exchange items with ease.

In this article, we’ll explain Buckle’s return policy in simple terms so you can easily understand how to make returns or exchanges.

How Long Do You Have to Return Items?

Buckle gives you 60 days from the purchase date to return most items. This is a great amount of time to decide whether you want to keep or return something. However, the item must be in its original condition, meaning it should not be worn, washed, or damaged. You also need to have the original tags attached to the item.

If you miss the 60-day window, Buckle may still accept your return, but instead of a refund, you might only get store credit.

What Items Can Be Returned?

Most items purchased from Buckle can be returned, but there are a few exceptions. Here are the items that typically cannot be returned:

1. Final Sale Items: If you bought something on final sale, you cannot return or exchange it.

2. Worn or Damaged Items: Items that have been worn, used, or damaged after purchase are not eligible for returns.

3. Gift Cards: Buckle does not allow returns or refunds on gift card purchases.

Before buying, it’s always a good idea to check if an item is marked as “Final Sale” or has any other restrictions.

How to Return Items In-Store

Returning an item to a Buckle store is simple. Follow these steps:

1. Bring the Item to a Buckle Store: Make sure the item is in its original condition with the tags still attached. You should also bring the receipt or proof of purchase.

2. Talk to a Buckle Associate: Go to the customer service counter and explain that you want to return the item. The associate will help process the return for you.

3. Choose a Refund or Exchange: You can either get a refund back to your original payment method (like your credit card) or exchange the item for something else in the store.

How to Return Items by Mail

If you prefer to return an item by mail, Buckle has made the process straightforward. Here’s how you can return an item to Buckle through the mail:

1. Go to Buckle’s Website: Visit the Buckle website and log into your account. Find the order with the item you want to return.

2. Print a Return Label: Buckle allows you to print a prepaid return label from their website. Stick this label on the package.

3. Pack the Item: Make sure the item is in its original condition and packaging. Put it in a secure package and seal it.

4. Drop Off the Package: Take the package to your nearest post office or UPS store to send it back to Buckle.

How Much Does It Cost to Return by Mail?

Buckle provides a prepaid return label for customers who want to mail their return. However, using this label will cost you a $5.95 fee.

This fee is deducted from your refund amount. If you prefer not to use Buckle’s return label, you can send the package back using your own method, but you will be responsible for paying the full shipping cost.

How Long Does It Take to Get a Refund?

Once Buckle receives your returned item, they will process the refund as quickly as possible. Usually, it takes about 7-10 business days for the refund to appear in your bank account or on your credit card. If you returned the item to a store, the refund might be processed immediately.

You will get an email from Buckle once they have processed your return and issued the refund. Keep an eye on your email inbox for this notification.

Can You Exchange Items?

Yes, Buckle allows exchanges if you want a different size, color, or style. You can exchange items in-store or by mail.

For in-store exchanges, simply bring the item to any Buckle store, and the staff will help you find the item you want to exchange it for. If the price is different, you may need to pay the difference or get a refund.

For exchanges by mail, follow these steps:

• Start a Return: Begin the return process on Buckle’s website.
• Indicate the Item You Want: In the return form, mention the size, color, or style you want in exchange.
• Mail the Item Back: Send the item back to Buckle using the prepaid return label.
• Wait for the Exchange: Once Buckle receives your return, they will send the new item to you.

Returning Gifts to Buckle

If you received a gift from Buckle and need to return it, you can do so, but the process is a bit different. Buckle will issue a gift card or store credit for the amount of the gift, instead of refunding the original payment method.

Make sure to bring the gift receipt or proof of purchase when returning a gift. Without a receipt, Buckle may not be able to process the return.

What to Do If Your Return Is Rejected

In some cases, Buckle may reject your return. This could happen if:

• The return was made after 60 days.
• The item was worn or damaged.
• The item was a final sale item.

If your return is rejected, Buckle will send the item back to you, and you won’t get a refund. Always make sure to check the return policy and return items within the allowed time.

What If the Item Is Faulty?

If the item you bought is faulty or damaged, Buckle will accept your return, even if it has been worn. You will need to contact Buckle’s customer service and explain the problem. They might ask for photos of the faulty item to verify the issue.

Once approved, Buckle will process your return or offer an exchange at no extra cost. Faulty items should be reported as soon as possible after receiving them.

Returning International Orders

If you are returning an item from outside the United States, the process may take longer, and return fees could be higher. Buckle recommends using their prepaid return label for international returns, but you will need to pay for the shipping costs.

The return window for international orders is the same—60 days from the purchase date.

Tips for Easy Returns

Here are a few tips to make your Buckle return experience hassle-free:

• Keep the Original Packaging: Always keep the original packaging and tags until you’re sure you want to keep the item.
• Check the Return Policy: Before buying, review Buckle’s return policy, especially for final sale items.
• Act Fast: Start your return as soon as you decide you don’t want the item, so you don’t miss the 60-day window.
• Use the Right Label: If you’re mailing your return, make sure to use the prepaid return label Buckle provides to avoid extra fees.

Contacting Buckle Customer Service

If you have any questions or need help with your return, Buckle’s customer service team is available to assist you. You can contact them via phone, email, or live chat through the Buckle website.

Conclusion

Buckle’s return policy is designed to be customer-friendly, with a generous 60-day return window for most items. Whether you’re returning something to a store or by mail, the process is straightforward. Make sure your items are in their original condition, and always check the policy before buying to avoid any surprises.

By following Buckle’s return guidelines, you can shop with confidence, knowing that returns and exchanges are simple and easy.