Backcountry Return Policy. Everything You Should Know
So you’ve picked out the perfect backpack for your upcoming trek, or maybe a snazzy new tent for that weekend camping trip. Backcountry is a one-stop shop for all your outdoor gear needs, but what happens if something doesn’t quite fit right, or you decide to go in a different direction?
Understanding Backcountry’s return policy is essential for a stress-free shopping experience. This guide will delve into everything you need to know about returning items to Backcountry, ensuring a smooth and successful transaction.
Backcountry Return Process
There are two main ways to initiate a return with Backcountry:
1. The Online Process
Head over to Backcountry’s Returns: https://www.backcountry.com/service/bc-returnguarantee page. You’ll need to log in to your account and find the order containing the item you want to return.
The system will guide you through the process of obtaining a Return Merchandise Authorization (RMA) number. This RMA number is crucial for tracking your return and ensuring it gets processed smoothly.
2. By Phone
If you prefer a more personal touch, you can contact Backcountry’s friendly Gearhead customer service team at 1-800-409-4502.
They’ll be happy to assist you with initiating your return and answer any questions you might have.
Backcountry Return Policy Without Receipt
Backcountry requires proof of purchase to return an item. This can be your original receipt, a packing slip, or even your order number found in your online account.
While missing a receipt isn’t an automatic return denial, it can make the process trickier. Contact Backcountry’s customer service at 1-800-409-4502 and explain your situation. They might be able to locate your order details based on your name, email address, or billing information.
Remember, the return window also plays a role. Unused gear has more flexibility (any time!), but used items require a return within 30 days of purchase. With a little effort and communication, you might still be able to make your return successful.
Backcountry Return Timeframe
Backcountry has a customer-friendly return policy that gives you plenty of time to send things back. For most items, you have 60 days from the date of purchase to return them for a full refund or exchange.
That means you can try out your new gear and make sure it’s the right fit before committing to it. However, there are some exceptions, so it’s always a good idea to double-check their return policy for specific items, especially for things like used climbing gear.
Backcountry Exchange Policy
Backcountry offers a generous return policy that allows you to exchange most items within 60 days of purchase.
In order to receive a full refund or exchange, the items must be returned in unused condition, with all original tags and packaging intact. They should be clean and free of any odors like cigarette smoke.
There are some exceptions, like climbing gear, which can only be returned in certain situations. If you’re unsure about an item, it’s always best to contact Backcountry’s customer service team directly. They’ll be happy to answer any questions you have about their return or exchange policy.
Backcountry’s Guarantee (Your Gear, Covered)
Backcountry offers a generous 100% Guaranteed Returns policy, giving you peace of mind when purchasing outdoor equipment. Here’s a breakdown of the key points:
1. Unused Gear: They accept returns of unused gear at any time, with proof of purchase, for a full refund to your original payment method. This means you can take your time with your decision, and if that dream tent ends up being a little too roomy, you can return it hassle-free.
2. Used Gear: Used, but undamaged gear, is accepted for return within 30 days of delivery with proof of purchase. However, for used items, you’ll receive a refund in the form of store credit.
Important Note: “Unused” means the gear must be in the original condition you received it, with all tags attached and packaging intact. Essentially, it should look exactly like it did when it arrived on your doorstep.
Backcountry Refund Policy
Backcountry’s return policy varies slightly depending on the condition of the item and whether it was an error on their part:
1. Unused Gear: If you’re returning unused gear, you’ll be responsible for the return shipping costs. However, Backcountry offers free standard shipping on orders over $50, so consider placing another order to offset the return shipping cost.
2. Used Gear: Similar to unused gear, you’ll cover the return shipping cost for used items within the 30-day window.
3. Errors by Backcountry: If Backcountry accidentally sent you the wrong item or made a mistake with your order, they’ll cover the return shipping cost entirely.
Exceptions and Special Considerations
While Backcountry’s return policy is quite comprehensive, there are a few exceptions to be aware of:
1. Climbing Equipment: For safety reasons, Backcountry cannot accept returns on climbing hardware, ropes, or slings unless there’s a warranty issue or a shipping error. Double-check sizing and functionality before purchasing these critical pieces of equipment.
2. Gift Returns: If you received an item as a gift, you can return it for store credit within 60 days of purchase, provided it has its original tags and packaging. The gift recipient will need the original order number to initiate the return.
Conclusion
Backcountry’s return policy is generous, offering you 60 days to ensure your outdoor gear is a perfect match.
This gives you ample time to try things out and make sure they work for you. However, be sure to review their policy for any exceptions, particularly concerning used gear or specific categories like climbing equipment.
Overall, Backcountry’s return policy is straightforward and allows for worry-free shopping.
