Boohoo Return Policy: What You Need to Know
Boohoo is one of the popular online fashion stores offering trendy clothing and accessories at affordable prices. Like any shopping experience, sometimes you might want to return something you bought. Boohoo has a return policy that explains how to return items and get your money back or an exchange.
In this article, we’ll cover everything you need to know about Boohoo’s return policy, so you can easily return items if needed.
How Long Do You Have to Return Items?
Boohoo gives you 28 days to return items from the day you receive them. This means you have almost a month to decide if you like what you bought or if you want to send it back.
Make sure you don’t wait too long because once the 28 days pass, Boohoo might not accept your return.
Which Items Can You Return?
Most items you buy from Boohoo can be returned, but there are some exceptions. Here’s a list of items that usually cannot be returned:
1. Swimwear: If the hygiene seal is removed, you can’t return it.
2. Underwear: For hygiene reasons, you cannot return underwear.
3. Cosmetics: If the packaging is opened or damaged, you can’t return them.
4. Pierced Jewelry: These items are non-returnable due to hygiene reasons.
5. Make sure to keep the original packaging intact for any items you plan to return.
How to Start a Return
To return an item to Boohoo, follow these simple steps:
1. Go to the Boohoo Website: Start by logging into your Boohoo account and heading to the “My Orders” section.
2. Select the Item to Return: Find the order with the item you want to return and click “Return.”
3. Choose a Reason: Boohoo will ask why you are returning the item. You can select a reason from the options provided, such as “too small,” “don’t like it,” or “wrong item sent.”
4. Print a Return Label: Once you confirm the return, Boohoo will provide you with a return label. You can print it out and stick it on the package.
5. Package the Item: Make sure the item is in its original condition and packaging. Then, place it back in the parcel, seal it up, and attach the return label.
6. Drop It Off: Boohoo will tell you where you can drop off the package. This could be at a local post office or a return partner store.
Do You Have to Pay for Returns?
Yes, Boohoo charges a small fee for returns. The fee is usually deducted from your refund. For most countries, the return cost is between £1.99 and £3.99. Make sure to check the Boohoo website for the exact return fee based on your location.
How Long Does It Take to Get a Refund?
After you send back your item, Boohoo will process your return as soon as they receive it. Typically, it takes about 14 days for Boohoo to process the refund. However, the refund might take a few extra days to show up in your bank account or on your credit card, depending on your bank.
Boohoo will send you an email once your refund has been processed. Keep an eye on your email so you’ll know when to expect your money back.
Can You Exchange Items?
Unfortunately, Boohoo does not offer direct exchanges. If you want a different size or color, you will need to return the original item and place a new order. The refund for the returned item will be processed separately.
What to Do If Your Return Is Rejected
If Boohoo rejects your return, it could be because:
1. You missed the 28-day return window.
2. The item was used, damaged, or missing original tags.
3. You returned an item that cannot be returned (like swimwear without the hygiene seal).
If your return is rejected, Boohoo will send the item back to you, and you won’t get a refund. Always make sure to follow the return policy closely to avoid problems.
Returning Faulty Items
If the item you bought is faulty or damaged, Boohoo will let you return it for free. You need to contact Boohoo’s customer service and explain the issue. They will guide you through the process and might ask for photos of the faulty item.
Once the return is approved, Boohoo will either refund you or offer a replacement. Make sure to report faulty items as soon as possible after receiving them.
International Returns
If you live outside of the UK, you can still return items to Boohoo, but the process might take longer, and return fees could be higher. Boohoo provides return options for different countries, and the website will guide you through the process depending on where you are.
For international customers, the return can take up to 21 days to be processed, so be patient while waiting for your refund.
Tips for Hassle-Free Returns
Here are a few tips to ensure your Boohoo return goes smoothly:
1. Check the Return Policy First: Before buying, always check the return policy for any specific items like swimwear, cosmetics, or jewelry.
2. Keep the Original Packaging: Always keep the original packaging until you’re sure you want to keep the item.
3. Act Fast: If you know you want to return an item, don’t wait too long. Start the return process within the 28-day window.
4. Use the Right Label: Make sure you print and use the correct return label provided by Boohoo.
Contacting Boohoo Customer Service
If you have any issues or questions about your return, you can contact Boohoo’s customer service. They offer help through live chat or email, and you can find the contact details on the Boohoo website.
Conclusion
Returning items to Boohoo is simple if you follow their return policy. You have 28 days to return most items, but make sure they are in their original condition and packaging. While you do have to pay a small return fee, the process is quick and easy.
If you’re unsure about an item, don’t forget to check Boohoo’s return policy before buying to avoid any surprises later. Whether you’re returning a faulty item or just changing your mind, Boohoo’s return process is designed to be customer-friendly.
