CB2 Return Policy: A Simple Guide for Hassle-Free Returns

Shopping at CB2 for furniture, home decor, or any stylish pieces is exciting, but sometimes, things don’t turn out the way you expect. Maybe the item doesn’t match your space, or there’s something wrong with it. That’s when understanding CB2’s return policy becomes very important. Here’s a simple guide to help you navigate CB2’s return process.

How Long Do You Have to Make a Return?

CB2 gives you 30 days to return most items. The 30-day return period starts from the day you receive the product, not the day you order it.

So, once the item is delivered to your home, you have about a month to decide if you want to keep it.

What Items Can Be Returned?

Here’s a breakdown of what can be returned and the specific conditions for each item:

1. Furniture: You can return most furniture pieces within 30 days as long as they are in good condition. The item should be unused and without damage.

2. Non-Furniture Items: Smaller items like decor, tableware, or textiles can also be returned within the same 30-day period, as long as they are unused and in their original packaging.

3. Clearance and Final Sale Items: Items that are marked as final sale or sold at a deep discount cannot be returned. Be careful when buying these items because they are non-refundable.

4. Custom Items: CB2 offers custom-made furniture, like sofas in specific fabrics. These custom orders are non-returnable unless they are damaged or defective when delivered.

How to Return Items In-Store

If you purchased an item in a CB2 store, you can return it to any CB2 location. Here’s what you need to do:

1. Bring the item you want to return along with your receipt.

2. Make sure the item is in original condition and unused.

3. The store will inspect the item before processing your return.

Once everything checks out, you will get a refund to the original payment method. If you paid with a credit card, the money will be returned to that card. If you paid with cash, you’ll get cash back.

How to Return Items by Mail

If you bought something online from CB2 and want to return it, you can do so by mail. The process is easy, but there are a few steps to follow:

1. Pack the item securely: Make sure the item is safely packed to avoid damage during shipping. If possible, use the original packaging.

2. Include the return form: You should have received a return form with your shipment. Fill this out and include it in the package.

3. Attach the return label: You can print a return label from the CB2 website. This will make it easy to send the item back. However, keep in mind that return shipping fees apply, and they will be deducted from your refund unless CB2 sent you a wrong or damaged item.

4. Ship the package: Take the package to your nearest postal service or arrange for a pickup.

Once CB2 receives your returned item, it will take about 7–10 business days to process your refund.

What If You Don’t Have a Receipt?

If you don’t have a receipt, CB2’s return policy allows for returns, but they may offer you a merchandise credit for the lowest selling price of the item, instead of a cash refund.

Always try to keep your receipt or confirmation email to make the process easier.

Can You Exchange Items at CB2?

Yes, CB2 allows you to exchange items. If the product you bought doesn’t work for you and you’d prefer something else, you can exchange it, either in-store or online.

• In-Store Exchanges: Bring the item to the store along with your receipt. If the store has the new item you want in stock, you can exchange it right away.
• Online Exchanges: If you bought something online, you will first need to return the original item by mail. Then, place a new order for the item you want instead. CB2 doesn’t have a direct exchange process for online returns, so returning and reordering is the best method.

What Happens if the Item Is Damaged?

Sometimes, items arrive damaged due to shipping or production issues. If your item from CB2 arrives damaged or defective, you should contact customer service right away. You can do this by phone or through the CB2 website. CB2 will work with you to either:

• Replace the item at no extra cost, or
• Give you a full refund without charging for return shipping.

Make sure to report any damages within 7 days of receiving your item to ensure a smooth resolution.

How Refunds Are Processed

Once CB2 receives your return and verifies that the item is in good condition, your refund will be processed. Here’s how the refund works:

1. Credit Card Payments: If you paid with a credit or debit card, the refund will go back to that card. It usually takes 7–10 business days for the money to show up in your account.

2. Cash Payments: If you made a cash payment in-store, you will receive a cash refund on the spot.

3. Gift Returns: If you return a gift, CB2 will issue a merchandise credit for the value of the gift. You can use this credit for future purchases.

Returning Large Furniture Items

Returning large furniture items like sofas or dining tables can be tricky because of the size. CB2 offers in-home pickup services for large furniture returns. Here’s what you need to know:

1. Contact CB2 Customer Service: Schedule a pickup date for the item you want to return.

2. Prepare the item for pickup: The furniture should be in good condition and ready to be transported.

3. CB2 will arrange for the item to be picked up from your home. Note that a pickup fee may apply, and this amount will be deducted from your refund unless the item was delivered damaged or defective.

Can You Return a Gift?

Yes, you can return a gift to CB2. If you have the gift receipt, you can return the item and receive a merchandise credit for the amount the gift was worth.

If you don’t have a gift receipt, CB2 may still accept the return but will give you a merchandise credit for the lowest sale price of the item.

Important Details About CB2’s Return Policy

Here are a few extra things to keep in mind:

1. Holiday Returns: During the holiday season, CB2 may extend its return window to make gift returns easier. Always check with CB2 during the holidays to know the specific dates for extended returns.

2. Custom Orders: Custom-made items are non-returnable. However, if a custom item arrives damaged or defective, CB2 will work to resolve the issue by offering a replacement or refund.

3. Shipping Fees: CB2 does not refund original shipping fees, and return shipping costs are the customer’s responsibility unless the return is due to an error or damage.

Conclusion

CB2’s return policy is straightforward but has a few key details to keep in mind. You have 30 days to return most items, whether they were bought online or in-store. However, final sale and custom items cannot be returned.

If you are returning large furniture, you can schedule an in-home pickup, though you may need to pay for the service. Always remember to keep your receipt for a smoother return process, and if you have any issues, contact CB2’s customer service team for help.