Aeropostale Return Policy Explained: Simple Steps for Easy Returns
When you shop at Aeropostale, it’s important to know their return policy in case something doesn’t fit or you change your mind. This guide will explain everything about the Aeropostale return policy in simple terms, so you know what to expect before making a return.
How Long Do You Have to Make a Return?
Aeropostale gives customers 60 days to return items. This means from the day you purchase the product, you have two months to decide whether you want to keep it. After 60 days, the return may not be accepted.
What Items Can Be Returned?
You can return most items to Aeropostale, but there are some rules:
1. Clothing: Almost all clothing items can be returned if they are unworn and unwashed. This means the clothes should be in the same condition as when you bought them.
2. Swimwear: Swimwear can be returned, but only if the hygiene liner is still attached. If the liner is missing, the return might be refused.
3. Fragrance and Beauty Products: Unfortunately, opened beauty or fragrance products cannot be returned for hygiene reasons.
4. Final Sale Items: Some items may be marked as final sale. This means they cannot be returned, exchanged, or refunded.
How to Return Items In-Store
If you bought something from an Aeropostale store, you can return it to any Aeropostale store. Here’s what you need to do:
1. Bring the item you want to return.
2. Show your receipt. The receipt proves when and where you bought the item. Without a receipt, your return might not be accepted.
3. Make sure the item is in good condition. The store will inspect the item to see if it’s unworn and undamaged.
After checking the item, the store will either:
- Give you a refund to your original payment method (such as a credit card).
- Allow you to exchange the item for something else in the store.
How to Return Items by Mail
If you bought something online from Aeropostale, you have the option to return it by mail. Here’s how:
1. Pack the item: Make sure the item is packed safely, in the original box if possible.
2. Include the return form: When you received your package, there should have been a return form included. Fill out this form with the reason for your return and include it in the package.
3. Label the package: Use the pre-printed return label included in your order. If you don’t have it, you can print a new one from the Aeropostale website.
4. Mail the package: Drop the package off at your nearest postal service. Remember, shipping costs for returns are the customer’s responsibility.
Once Aeropostale receives your returned package, they will process your return, and you should receive your refund within 7-10 business days.
What If I Don’t Have a Receipt?
If you don’t have the receipt, Aeropostale’s return policy still allows for returns, but there are some restrictions:
- You will only receive a merchandise credit for the lowest sale price the item was sold at, rather than the full price you paid.
- You cannot get a cash refund or refund to your card without proof of purchase.
Can You Exchange Items?
Yes, Aeropostale allows you to exchange items. You can exchange the product for a different size or different color, as long as the item is still in stock. The process is similar to making a return:
- In-store exchanges: Go to any Aeropostale store with your item and receipt.
- Online exchanges: For online purchases, you will need to return the item by mail and then place a new order for the exchange.
How Refunds Are Processed
Refunds at Aeropostale are usually processed the same way you paid. For example:
- If you paid with a credit or debit card, your refund will go back to the same card.
- If you used cash in-store, you will get cash back.
- If you don’t have a receipt, your refund will be in the form of a merchandise credit for in-store use.
It’s important to note that shipping costs are non-refundable. If you paid for shipping when you made your purchase, you won’t get that money back.
Special Conditions for Returns
There are a few extra things to keep in mind when returning items:
- Holiday Returns: Aeropostale sometimes extends the return window during the holiday season. This is great if you’re buying gifts, but make sure to check the holiday policy for specific dates.
- Damaged Items: If the item you bought is damaged or defective, Aeropostale will accept the return and offer a full refund or exchange, even after 60 days. Just make sure to contact customer service as soon as possible.
Returning Gifts
If you received an Aeropostale item as a gift and want to return it, you can do so. If you have the gift receipt, you can return the item and get a gift card for the full value.
If you don’t have a gift receipt, you will get a merchandise credit for the lowest sale price.
Can You Return Items Bought from Aeropostale Outlets?
Yes, items bought from Aeropostale Outlet Stores follow the same return policy as regular Aeropostale stores.
Just remember that outlet items might be marked down further, so if you don’t have a receipt, the refund will be for the lowest outlet price.
Aeropostale’s Policy on Price Adjustments
Aeropostale offers price adjustments if the item you bought goes on sale shortly after your purchase.
If an item’s price drops within 14 days of when you bought it, you can bring your receipt to the store and ask for the difference to be refunded.
Conclusion
Aeropostale’s return policy is pretty flexible, allowing customers to return most items within 60 days of purchase. Whether you bought in-store or online, as long as you have the receipt and the item is in good condition, the return process is straightforward.
Just remember, final sale items, beauty products, and opened swimwear can’t be returned, and returns by mail require you to pay for shipping. Always keep your receipt handy to make the return as smooth as possible.
READ ALSO:
